BrightPath Neuro Assessment Services:  Policy Manual

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1. Introduction

At BrightPath Neuro Assessment Services, we are dedicated to providing high-quality, person-centred diagnostic and support services for individuals with ADHD and Autism Spectrum Condition (ASC). Our work adheres to the latest standards, including the ICD-11 diagnostic criteria, and follows NICE guidelines. This manual outlines the principles, policies, and procedures that guide our approach, ensuring the highest standard of care.

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For more information, please request the full policy document.

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2. Mission Statement

We aim to deliver accessible, compassionate, and evidence-based neurodevelopmental assessments, empowering individuals and families to navigate ADHD and ASC with confidence. Our commitment extends to continuous improvement, focusing on inclusivity, education, and a non-judgemental approach to neurodiversity.

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For more information, please request the full policy document.

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3. Services Provided

Our services are designed to meet the diverse needs of our clients:

• ADHD Assessments: We offer thorough assessments using tools such as the Conners and QB tests, ensuring we meet ICD-11 diagnostic standards.

• Autism Spectrum Condition Assessments: Comprehensive evaluations using ADOS, developmental interviews, and ICD-11 criteria.

• Psychoeducation: Post-diagnosis support for individuals and families, covering ADHD and ASC management strategies.

• Support and Advocacy: Guidance on securing EHCPs (Education, Health, and Care Plans) and accessing additional resources.

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For more information, please request the full policy document.

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4. Confidentiality and Data Protection

We are fully compliant with the GDPR (General Data Protection Regulation) and the Data Protection Act 2018. All client records are securely stored and only accessed by authorised personnel. Client information is never shared without explicit consent, unless safeguarding concerns arise.

• Data Collection: We collect only necessary information, ensuring confidentiality in every step.

• Client Access: Clients may request access to their personal data at any time.

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For more information, please request the full policy document.

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5. Referral and Assessment Process

5.1 Referrals

• Referrals are accepted from GPs, healthcare professionals, or directly from individuals seeking a private assessment.

• We request all relevant medical history, school reports, or previous assessments to support a thorough evaluation.

5.2 Assessment Process

• Initial Consultation: We gather developmental history, conduct preliminary interviews, and use standardised screening tools to assess symptoms.

• Formal Assessment: Depending on the service (ADHD or ASC), clients undergo a series of structured assessments, including ADOS for autism or the QB test for ADHD.

• Reasonable Adjustments: We make reasonable adjustments during assessments to ensure accessibility, including adjustments for communication needs, sensory sensitivities, and mobility challenges. This may include offering assessments in a sensory-friendly environment, providing extended time, or offering alternative communication methods such as visual aids or interpreters.

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For more information, please request the full policy document.

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6. Diagnosis

6.1 Diagnostic Criteria

• We diagnose ADHD and ASC using the ICD-11 criteria, which is internationally recognised and the most up-to-date diagnostic standard.

• A formal diagnosis is made after thorough evaluation and review by our multidisciplinary team.

6.2 Post-Diagnosis Care

• Following diagnosis, clients receive a detailed report and treatment plan, which may include recommendations for therapies, educational support, and lifestyle strategies.

• Our post-diagnosis care includes ongoing support, psychoeducation, and referrals to relevant services.

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For more information, please request the full policy document.

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7. Payment Policy

7.1 Payment Terms

• Full payment must be made prior to the assessment date to confirm the booking. We accept payment plans in certain cases, but the balance must be settled before the assessment.

• Cancellation Policy: Cancellations must be made at least 48 hours in advance to qualify for a refund or reschedule.

7.2 Travel Costs

• Home visits incur travel costs of 45p per mile and £10 per hour for travel time. Appointments at our Bexhill office do not incur any travel charges.

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For more information, please request the full policy document.

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8. Complaints and Feedback

8.1 Complaints Procedure

• Clients may submit complaints in writing or via email. We aim to resolve issues within 10 working days, ensuring all concerns are handled professionally and respectfully.

• If the complaint cannot be resolved internally, clients may escalate their concerns to the Care Quality Commission (CQC) or other regulatory bodies.

8.2 Feedback

• Feedback from clients is highly valued, as it helps us continuously improve our services. Regular satisfaction surveys are conducted to ensure we meet client expectations.

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For more information, please request the full policy document.

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9. Safeguarding

At BrightPath, safeguarding children and vulnerable adults is a top priority. All staff are trained in safeguarding procedures, and concerns are reported to the appropriate authorities in line with the Children Act 1989 and Care Act 2014.

• Reporting: All safeguarding concerns are reported immediately to the relevant authorities, with records kept confidential unless disclosure is required by law.

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For more information, please request the full policy document.

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10. Equality, Diversity, and Inclusion

10.1 Commitment to Equality

• BrightPath is committed to ensuring that all individuals, regardless of age, gender, race, disability, or socioeconomic status, have equal access to our services.

• We take proactive steps to prevent discrimination and ensure inclusivity.

10.2 Reasonable Adjustments

• We make reasonable adjustments to our services to accommodate individuals with disabilities, neurodiverse needs, or language barriers. This may include accessible facilities, communication support, or tailored assessment approaches to meet specific needs.

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For more information, please request the full policy document.

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11. Staff Training and Development

All staff are required to:

• Complete regular training in the latest ICD-11 diagnostic criteria and NICE guidelines for ADHD and ASC.

• Undertake continuous professional development in areas such as safeguarding, data protection, and neurodiverse support.

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For more information, please request the full policy document.

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12. Health and Safety

We adhere to all UK health and safety regulations, ensuring that our facilities provide a safe environment for clients, visitors, and staff.

• COVID-19 Protocols: Enhanced cleaning, use of PPE, and social distancing measures are in place to prevent the spread of infection.

• Risk Assessments: Regular risk assessments are conducted to maintain a safe environment.

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For more information, please request the full policy document.

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13. Governance and Accountability

13.1 Regulatory Compliance

• We comply with all relevant regulatory requirements, including those set by the Care Quality Commission (CQC), NICE guidelines, and ICD-11 standards.

13.2 Audits

• Regular internal audits ensure the quality of our services, as we continuously monitor and improve service delivery.

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For more information, please request the full policy document.

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14. Termination of Services

Clients may terminate services at any time, subject to our payment and cancellation policies. BrightPath reserves the right to terminate services in cases of non-compliance or safeguarding concerns.

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For more information, please request the full policy document.

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15. Policy Review

Our policy manual is reviewed annually to ensure it remains in line with the latest legislation, best practices, and client needs.

For more information, please request the full policy document.

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This expanded policy manual outlines the key procedures and guidelines that define BrightPath Neuro Assessment Services. If you require more detailed

 

information on any aspect of this document, please request the full policy.